Last Updated: 22.01.24
Information We Collect
We may collect the following types of information from our customers and their users:
- Contact Information: such as your name, email address, phone number, and company information.
- Billing Information: such as credit card details or other payment information.
- User Credentials: username and password for accessing our Platform.
- Other Information: any other information you provide to us directly.
- Information about your interactions with our Platform, including the videos you upload or process, summary preferences, and other usage data.
- Information about your device and how you access our Platform, including IP address, browser type, operating system, and device identifiers.
Customer Support and Communication Information:
- Records of your interactions with our customer support team, including emails, chats, and support requests.
How We Use Your Information
We use the collected information for the following purposes:
- To Provide Our Services: We use your information to provide you with access to and use of our AI Video Summary Platform, including processing your video content to create summaries and snippets (contract).
- To Improve Our Services: We may use your information to enhance our Platform, develop new features, and improve user experiences (legitimate interest).
- Customer Support: We may use your information to respond to your requests for customer support and assistance (contract).
- Billing and Account Management: We use your billing information to process payments and manage your account (contract).
- Communication: We may send you important notices and updates regarding our Platform such as when content you have uploaded has been processed, and your outputs are ready (contract), as well as marketing communications that you can opt-out of at any time (consent).
How We Share Your Information
We may share your information in the following ways:
Service Providers: We may share your information with third-party service providers who assist us in providing and maintaining our Platform, including AWS (Amazon Web Services) for hosting and data storage. Google Analytics for reporting and performance analysis of our system and Stripe who manage our online payments.
Legal Compliance: We may share your information to comply with legal obligations, protect our rights, or respond to legal requests.
Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.
We take the security of your data seriously and implement appropriate measures to protect it. We use industry-standard encryption, access controls, and other security measures to safeguard your information.
You have the following rights regarding your information:
- Access and Correction: You can access and update your personal information through your account settings.
- Deletion: You can request the deletion of your account and associated data by contacting us.
- Marketing Communications: You can opt-out of receiving marketing communications from us at any time.
Thank you for choosing Giyst for your AI video repurposing needs.